Communication Skills

Overview

Communication is a very essential skill to be developed by the employees. Many of the organizational problems of low quality of work, interdepartmental misunderstandings/conflicts, confusions, lack of clarity etc. are due to improper communication between employees, between departments, between superiors and sub-ordinates, etc. The communication gaps and barriers add to the problem further aggrevating the situation. This training programmes gives inputs on the clarity of expression, body language, listening skills, focus on the listener and such other psycho-emotive factors to make the employee communicate effectively.

Course Contents:

1. VERBAL COMMUNICATION SKILLS:

Communication cycle – communicator, means, message and the listener
Guidelines for effective interpersonal communication – preparation, clarity of thought, clarity of expression, catching attention of listener, positivism in communication, eye contact, precision, language, pace of communication, pausing, making communication relevant and interesting, giving examples and illustrations, sequencing and structuring the communication
Cross cultural communication
Importance of voice – audibility, tone, accent, modulation and quality of voice
Creating a good first impression in communication, establishing rapport
Communication gaps/barriers and how to avoid them
Open – ended questions, closed questions, leading questions – their application in interpersonal communication
Listening – importance of listening, guidelines for effective listening, barriers for listening and how to avoid them. Types of listening – selective listening, active listening and empathetic listening
Communication over telephone
Psychological and emotional factors involved in the communication – application of right and left hemispheres of brain to render communication an effective intellect-emotive complex
Importance of internal communication i.e., communicating within oneself, communicating to oneself the positive and empowering beliefs and words; its impact on behavior and attitude; how the internal communication can be effectively used for positive mental attitude
Communication in teams – empathy, win-win communication, respecting other’s views and opinions, keeping calm and cool, being objective and logical, summarizing, use of feelings in group communication, collective decision taking, consensus, participative communication

2. NON-VERBAL COMMUNICATION SKILLS:

Importance of body gestures and postures in communication
Use of appropriate gestures in a given situation
Interpreting other’s gestures and moderating the communication based on this non-verbal feedback
Territorial zones and their implication in communication

3. WRITTEN COMMUNICATION:

Advantages and disadvantages of written communication as compared to verbal communication
Preparation to be done before sending written communication
Collecting the required data, statistics and other information before sending written communication
Structuring and layout of Written Communication
Vocabulary building
Use of appropriate words in Written Communication
Sentence formations
Importance of correct grammar – tenses, voices (active and passive voice), adjectives, etc.,
Politeness in Written Communication
Clarity and precision in Written Communication
Use of optimum number of words in sentence
Use of effective verbs, polite words and clarity in Written Communication
Balancing between firmness and politeness, tack and fact, precision and warmth, concise and descriptive
Common errors to be avoided in Written Communication like e-mails, reports, etc.,
Avoiding redundant words in Written Communication
Importance of correct spellings in Written Communication
Paragraphing based on the topic, theme, etc.,
Use of proper punctuation in Written Communication
Use of capitals, bullets, italics at appropriate places
Use of visuals in Written Communication – graphs, charts, visuals, pictures, etc.,
How to fill in documents and records correctly
Sending clear and effective e-mails
Report writing
Written communication etiquette
Psychological aspects involved in understanding the mindset of the receiver of Written Communication
Importance of the sender of communication putting himself in the position of receiver of communication to avoid any communication gaps and misinterpretations
Writing status reports on projects and assignments
How to request, refuse (politely), explain in Written Communication
Editing and revising the Written Communication before forwarding

Communication Skills

Overview

Course Contents:

1. VERBAL COMMUNICATION SKILLS:

2. NON-VERBAL COMMUNICATION SKILLS:

3. WRITTEN COMMUNICATION:

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