Interpersonal Skills

Overview

Interpersonal skills is of great importance to achieve success in profession, (in particular) and life, (in general). Sound interpersonal skills among employees enhances mutual understanding, trust, empathy, team spirit and reduces the interpersonal/interdepartmental conflicts. An employee with good interpersonal skills can vibe well with his superiors/peer/subordinates, can relate to people well and communicate effectively. The organization with such employees will function smoothly, synergetically and produces phenomenal results. This training programme enables the participants to develop exemplary interpersonal skills resulting in individual development and organizational growth.

Course Contents:

Importance of Interpersonal Skills
Qualities for developing good interpersonal relations –honesty, integrity, win-win relationship, helping attitude, human sensitivity, openness, ethics and morals, listening skills, co-operation, trust, belief, sense of appreciation
Factors which threaten the interpersonal relations– anger, jealousy, ego, helplessness, fear, possessiveness, greed, frustration, manipulations, hyprocracy; Techniques to overcome these factors
Tips for maintaining good interpersonal relationship with subordinates, peers and superiors
Developing empathy to enhance interpersonal relations
Conflict management with win-win relationship resulting in interpersonal relationship
Interdepartmental co-ordination
How interpersonal skills, lead to work effectiveness and result-orientedness
Interpersonal skills at individuals level culminating into exemplary team spirit at a collective level
How sound interpersonal skills leads to effective communication
Corporate etiquette to be followed for good interpersonal relations
Inculcating professional ethics and higher values in life as a prerequisite for interpersonal skills
Developing assertiveness to enhance the interpersonal relations
Giving and receiving feedback
Importance of listening to develop good interpersonal relations
Emotional stability for sound relationship
Developing Emotional Intelligence(EI) and interpersonal Emotional Quotient(EQ); Controlling one’s negative emotions and understanding others’ emotions

Interpersonal Skills

Overview

Course Contents:

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