Facing the Audits

Overview

This training programme aims to enable the participants to face the various audits confidently and ensure that the audits are successful.

Course Contents:

The distinguishing features of Pharmaceutical Industry will be highlighted and the importance and significance of Audits will be emphasized. The competencies and skills required by the participants will be categorized in 3 heads and the necessary inputs will be given under each head.

1. Physical and material aspects:

2. Mental and intellectual aspects:

Getting mentally prepared to answer FAQs (Frequently Asked Questions) of the Auditor
Developing listening skills
Being assertive while communicating with the Auditor (neither submissive nor aggressive)
Clarity in thought and expression during the Audit
Inculcating proactivity rather than reactivity
Enhancing memory power and concentration
Precisely understanding the Auditor’s questions
Self confidence while communicating with the Auditor
Effective oral communication skills – structure and sequencing, eye contact, voice modulation, seeking feedback, body language, pacing and pausing of words and phrases, summarizing
Leaving a good impression with the Auditor
Inculcating technical knowledge / competence for facing the Audits
Studying the body language of the Auditor and interpreting it with a view to communicate effectively
Taking right decision during pre and post Audit phase

3. Emotional Aspects:

Taking the comments and findings of the Auditor objectively; not becoming sensitive or reactive
Displaying honesty and integrity during the Audits
Avoiding manipulations or distortions in records, documents and communications
Being transparent, open-minded, upfront and candid while facing the Audits
Controlling negative emotions like anger, frustration, nervousness, inferiority complex, ego, etc., during interactions with the Auditor
Developing empathy with the Auditor, looking things from Auditor’s point of view

Opinions of our clients

“…The search for a training agency which conducts the most effective Outbound Training Programmes should end with M/s. Unique Consultants, Bengaluru. The mastery of the faculties in conducting Outbound programmes was evident. The way the concepts and principles were taught was simply superb. Every game was extremely absorbing, highly relevant and innovative. The passion and the competence of M/s. Unique Consultants in conducting Outbound Programmes are exemplary. The fact that the participants have given an Average Rating of more than 9 on a 0-10 Scale (0: Lowest; 10: Highest) for the effectiveness of the programme speaks volumes about the deep impact the programme had on the participants. We strongly recommend that many more organizations should organize Outbound Programmes for their employees from M/s. Unique Consultants and reap rich dividends…”

Volvo India Pvt. Ltd.

“…The Outbound Programme learning involved games and activities that were relevant and thought-provoking. The programme helped the participants to come closer and appreciate inter-team dynamics. The programme was conducted professionally by M/s. Unique Consultants with high level of commitment..”

ITC Limited

“…The Outbound Programme conducted for approx. 120 employees was extremely effective. The games and exercises played out by them were interesting and innovative. What was most striking was the explanation of the concepts behind each game and exercise. It had great learnings. We heartily appreciate the competence of M/s. Unique Consultants in conducting such Outbound Training Programme. Our employees thoroughly enjoyed and, at the same time, learnt the concepts…”

Otis Elevators Ltd.

“…M/s. Unique Consultants have conducted Training Programmes on ‘Facing the Audits’. The programme was very effectively focused and formulated to enable the employees to face the Audits confidently. The programmes were very well received. The feedbacks received were consistently above 4.5 (on a scale of 5, with 5 being the highest). This is a testimony of the impact the Training Programme have made on the participants. The videography session, role plays, case studies, games, practical exercises etc. were very well thought of and drove the concepts very powerfully. Many participants expressed that, after attending the Training Programme, they are much more confident to face audits at their work place…”

– Biocon Ltd., Bengaluru

“…The Training Programme on ‘Forcing The Audits’ conducted by M/s.Unique Consultants for our employees was extremely well received. The Training Programme has been customized for the employees who face audits in Pharmaceutical Industry. The contents, training techniques on methodology were very relevant. The videography session was particularly effective since it clearly captured the Dos and Dont’s to be followed by the employees while facing the Audit. The employees who underwent the Training Programme are now very confident to face the Audits in a professional and systematic manner with great courage and confidence…”

– Micro Labs Ltd., Bengaluru