E-MAIL ETIQUETTE

TRAINING PROGRAMME ON ‘E-MAIL ETIQUETTE’

Course Contents:

  1. Preparation to be done before sending e-mail
  2. Collecting the required data, statistics and other information before sending e-mail
  3. Sending clear and effective e-mails
  4. Common errors to be avoided in e-mail
  5. Avoiding redundant words in e-mail
  6. Structuring and lay-out of e-mail
  7. Grammar, punctuation, paragraphing, spellings, optimizing average number of words per sentence in e-mails
  8. Use of effective verbs, polite words, and clarity in e-mail
  9. Revising the e-mail before sending it
  10. Starting and closing sentences in e-mail
  11. Providing proper references in e-mails
  12.  

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