Written Communication

Overview

Written Communication is a reflection of one’s personality. If the written communication is not clear and complete, it leads to lot of confusions, interpersonal conflicts and problems in an organization. An effective written communication creates a good impression on the mind of the reader. The recipient can take immediate and appropriate action if the written communication (received by him) is relevant, brief, clear and complete. This Training Programme gives practical guidelines for writing effective communication like e-mails, business letters etc.

Course Contents:

Advantages and disadvantages of written communication as compared to verbal communication
Preparation to be done before sending written communication
Collecting the required data, statistics and other information before sending written communication
Structuring and layout of Written Communication
Vocabulary building
Use of appropriate words in Written Communication
Sentence formations
Importance of correct grammar – tenses, voices (active and passive voice), adjectives, etc.,
Politeness in Written Communication
Clarity and precision in Written Communication
Use of optimum number of words in sentence
Use of effective verbs, polite words and clarity in Written Communication
Balancing between firmness and politeness, tack and fact, precision and warmth, concise and descriptive
Common errors to be avoided in Written Communication like e-mails, reports, etc.,
Avoiding redundant words in Written Communication
Importance of correct spellings in Written Communication
Paragraphing based on the topic, theme, etc.,
Use of proper punctuation in Written Communication
Use of capitals, bullets, italics at appropriate places
Use of visuals in Written Communication – graphs, charts, visuals, pictures, etc.,
How to fill in documents and records correctly
Sending clear and effective e-mails
Report writing
Written communication etiquette
Psychological aspects involved in understanding the mindset of the receiver of Written Communication
Importance of the sender of communication putting himself in the position of receiver of communication to avoid any communication gaps and misinterpretations
Writing status reports on projects and assignments
How to request, refuse (Politely), explain in Written Communication
Editing and revising the Written Communication before forwarding

Written Communication

Overview

Course Contents:

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