Facing the Audits

Overview

This training programme aims to enable the participants to face the various audits confidently and ensure that the audits are successful.

Course Contents:

The distinguishing features of Pharmaceutical Industry will be highlighted and the importance and significance of Audits will be emphasized. The competencies and skills required by the participants will be categorized in 3 heads and the necessary inputs will be given under each head.

1. Physical and material aspects:

2. Mental and intellectual aspects:

Getting mentally prepared to answer FAQs (Frequently Asked Questions) of the Auditor
Developing listening skills
Being assertive while communicating with the Auditor (neither submissive nor aggressive)
Clarity in thought and expression during the Audit
Inculcating proactivity rather than reactivity
Enhancing memory power and concentration
Precisely understanding the Auditor’s questions
Self confidence while communicating with the Auditor
Effective oral communication skills – structure and sequencing, eye contact, voice modulation, seeking feedback, body language, pacing and pausing of words and phrases, summarizing
Leaving a good impression with the Auditor
Inculcating technical knowledge / competence for facing the Audits
Studying the body language of the Auditor and interpreting it with a view to communicate effectively
Taking right decision during pre and post Audit phase

3. Emotional Aspects:

Taking the comments and findings of the Auditor objectively; not becoming sensitive or reactive
Displaying honesty and integrity during the Audits
Avoiding manipulations or distortions in records, documents and communications
Being transparent, open-minded, upfront and candid while facing the Audits
Controlling negative emotions like anger, frustration, nervousness, inferiority complex, ego, etc., during interactions with the Auditor
Developing empathy with the Auditor, looking things from Auditor’s point of view

Opinions of companies in our Training Programmes on ‘Facing the Audits’

Jubilant Pharmova Ltd.
Biocon Ltd.
Micro Labs Ltd.
Neuland Laboratories
Laurus Labs Ltd.

“…We wanted to enhance the confidence level of our Managers, Executives and other cadres of employees to face the Audits. We could not think of a better trainer than Mr. V. Aswatha Ramaiah of M/s. Unique Consultants, Bengaluru.
Mr. Aswatha Ramaiah studied in detail our issues and concerns, held interactions with our top management and formulated a customized Training Programme for this purpose. He conducted several Training Programmes on Facing the Audits for our Managers, Executives and other cadres of employees.
The result of the Training Programmes conducted by Mr. Aswatha Ramaiah is amazing. Many participants (of the Training Programmes) have informed us that their confidence and enthusiasm level, after attending the Training Programme, have got boosted greatly. The Training Programmes were very impactful, relevant (for facing the Audits) and highly interactive. There is no doubt that Mr. Aswatha Ramaiah possesses incredible knowledge on the various aspects and nuances of facing the Audits. His Presentations/ Training Skills are awesome. The Role plays, Mock Audits, Case studies, Games. Activities, etc. he employed in the Training Programme were outstanding and fantastic.
Mr. Aswatha Ramaiah is a great asset and a wonderful resource for Pharmaceutical Companies to train the employees on facing the Audits. His great expertise and vast experience in training on facing the Audits are very obvious and evident from the high impact he creates in his Training Programmes. Highly impressed by the remarkable benefits we experienced in the initial Training Programmes conducted by Mr. Aswatha Ramaiah, we have decided to conduct many more Training Programmes from him on facing the Audits. We highly appreciate the exemplary passion, extensive knowledge (on the topic of Audits) and the great Training Skills of Mr. Aswatha Ramaiah…”

– Jubilant Pharmova Ltd.

“…M/s. Unique Consultants have conducted Training Programmes on ‘Facing the Audits’. The programme was very effectively focused and formulated to enable the employees to face the Audits confidently. The programmes were very well received. The feedbacks received were consistently above 4.5 (on a scale of 5, with 5 being the highest). This is a testimony of the impact the Training Programme have made on the participants. The videography session, role plays, case studies, games, practical exercises etc. were very well thought of and drove the concepts very powerfully. Many participants expressed that, after attending the Training Programme, they are much more confident to face audits at their work place…”

– Biocon Ltd., Bengaluru

“…The Training Programme was extremely well received. The Training Programme has been customized for the employees who face Audits in Pharmaceutical Industry. The contents, training techniques on methodology were very relevant. The videography session was particularly effective since it clearly captured the Dos and Dont's to be followed by the employees while facing the Audit. The employees who underwent the Training Programme are now very confident to face the Audits in a professional and systematic manner with great courage and confidence…”
• Programme was great, thought-provoking, very motivating, very realistic, very excellent, very effective, very informative, very useful, very interactive, really extremely good, unique, professional, systematic, clear, beautiful, elaborate, simple-to-understand, very nice and relevant.
• It was an awesome Training Programme.
• It is an unforgettable Training Programme I ever attended.
• I found this programme a ‘Great Experience’ and I never had like this type of training earlier.
• I feel confident to face our upcoming Audit. The programme helped us to correct our mistakes. This programme made us to know about the root causes for the mistakes. Thank you so much from all of us to your entire team.
• We got many ideas about how to handle difficult situations.
• Really, this training would be an important milestone in my career.
• The training was really excellent with lots of live examples which made it easy to understand, boosting the confidence level to face the Audit without fear and with a very positive approach.
• You are the best trainer.
• This programme is very useful to face the Audit. We will keep always positive thoughts while facing the Audits. The programme is easily understandable and every one who faces the Audits needs this training.
• By attending this programme, I got self confidence.
• Programme was a wonderful opportunity for me.
• The programme was a super blend of morals, duties and responsibilities. So, indeed it is very useful to set a Bench Mark for achieving the organizational goals.
• The Training Programme made us awake to face the Audits with confidence and enthusiasm. We are very much impressed with the Training Programme with good interactions.
• The programme converts negative mentality into positive mentality.
• The Training Programme was extremely useful for those who face Audits.
• We are grateful for conducting a very good Training Programme.

– Micro Labs Ltd., Bengaluru

• It is an unforgettable Training Programme I ever attended.
• It was a awesome Training Programme.
• I found this programme a ‘Great Experience’ and never had like this before.
• Really, this training would be an important milestone in my career.
• The programme was awesome, excellent, effective, interactive and informative.

– M/s. Neuland Laboratories

• Due to the Training Programme, our skills, competencies and confidence level of facing the Audit have increased by 70%.
• Programme was excellent, very useful, very good, practical, illustrative, elaborate, very nice and well planned.
• Trainer has in-depth knowledge on the subject.
• The examples given in the programme were so impressive.
• The mid course revision of the learnings were very good.
• We learnt new things about facing the Audits in a positive way.
• The contents of the programme were very effective.

– M/s. Laurus Labs Ltd.