Communication Skills

Overview

Communication is a very essential skill to be developed by the employees. Many of the organizational problems of low quality of work, interdepartmental misunderstandings/conflicts, confusions, lack of clarity etc. are due to improper communication between employees, between departments, between superiors and sub-ordinates, etc. The communication gaps and barriers add to the problem further aggrevating the situation. This training programmes gives inputs on the clarity of expression, body language, listening skills, focus on the listener and such other psycho-emotive factors to make the employee communicate effectively.

Course Contents:

1. VERBAL COMMUNICATION SKILLS:

Communication cycle – communicator, means, message and the listener
Guidelines for effective interpersonal communication – preparation, clarity of thought, clarity of expression, catching attention of listener, positivism in communication, eye contact, precision, language, pace of communication, pausing, making communication relevant and interesting, giving examples and illustrations, sequencing and structuring the communication
Cross cultural communication
Importance of voice – audibility, tone, accent, modulation and quality of voice
Creating a good first impression in communication, establishing rapport
Communication gaps/barriers and how to avoid them
Open – ended questions, closed questions, leading questions – their application in interpersonal communication
Listening – importance of listening, guidelines for effective listening, barriers for listening and how to avoid them. Types of listening – selective listening, active listening and empathetic listening
Communication over telephone
Psychological and emotional factors involved in the communication – application of right and left hemispheres of brain to render communication an effective intellect-emotive complex
Importance of internal communication i.e., communicating within oneself, communicating to oneself the positive and empowering beliefs and words; its impact on behavior and attitude; how the internal communication can be effectively used for positive mental attitude
Communication in teams – empathy, win-win communication, respecting other’s views and opinions, keeping calm and cool, being objective and logical, summarizing, use of feelings in group communication, collective decision taking, consensus, participative communication

2. NON-VERBAL COMMUNICATION SKILLS:

Importance of body gestures and postures in communication
Use of appropriate gestures in a given situation
Interpreting other’s gestures and moderating the communication based on this non-verbal feedback
Territorial zones and their implication in communication

3. WRITTEN COMMUNICATION:

Advantages and disadvantages of written communication as compared to verbal communication
Preparation to be done before sending written communication
Collecting the required data, statistics and other information before sending written communication
Structuring and layout of Written Communication
Vocabulary building
Use of appropriate words in Written Communication
Sentence formations
Importance of correct grammar – tenses, voices (active and passive voice), adjectives, etc.,
Politeness in Written Communication
Clarity and precision in Written Communication
Use of optimum number of words in sentence
Use of effective verbs, polite words and clarity in Written Communication
Balancing between firmness and politeness, tack and fact, precision and warmth, concise and descriptive
Common errors to be avoided in Written Communication like e-mails, reports, etc.,
Avoiding redundant words in Written Communication
Importance of correct spellings in Written Communication
Paragraphing based on the topic, theme, etc.,
Use of proper punctuation in Written Communication
Use of capitals, bullets, italics at appropriate places
Use of visuals in Written Communication – graphs, charts, visuals, pictures, etc.,
How to fill in documents and records correctly
Sending clear and effective e-mails
Report writing
Written communication etiquette
Psychological aspects involved in understanding the mindset of the receiver of Written Communication
Importance of the sender of communication putting himself in the position of receiver of communication to avoid any communication gaps and misinterpretations
Writing status reports on projects and assignments
How to request, refuse (politely), explain in Written Communication
Editing and revising the Written Communication before forwarding

Opinions on our Training Programmes on ‘Communication Skills’ conducted by M/s. Unique Consultants, Bengaluru

“…Mr. Aswatha Ramaiah has conducted six Communication Workshops for our software professionals in the past nine months. The participants have found the course interesting and felt that it would help them perform better in their jobs. The Video Sessions and Role Play situations were especially appreciated. The prescriptions provided at end of the course helped achieve the corrections and improvements…”

- Infosys Technologies Ltd.

• Programme was excellent, very insightful, delightful, very interactive, very useful, very interesting, engaging, very good, joyful, brain tuning, very informative, knowledgeable, meaningful and nicely planned.
• The examples were amazing. We understood very well with examples.
• The Training Programme builds up our skills and the way of presenting ourselves. Overall programme was really good. We learnt new techniques of communication.
• PPTs were excellent, very effective, short and sweet, very useful, very good, easy and clear-to-understand, structured and aesthetic.

- Titan Co. Ltd.

• Programme was great, really effective, enlightening, excellent, very interesting, very interactive, very informative, very practical, holistic, very good, self-explanatory, relevant, simple, well planned, informative and well rounded.
• A highly recommended programme. Each point and example were clearly portrayed in an understandable manner. I really enjoyed the entire programme.
• PPTs were lovely, very interesting, all inclusive, very well prepared, very helpful, very efficient, insightful, clear, detailed, to-the-point, precise, illustrative, accurate, very useful, easily understandable with proper bullets/cartoons.
• Very witty games were played in the programme. Every session was beautifully represented. The training session was really good.
• The presenter is very knowledgeable. He explained the points very well in a very interactive manner.

- Jubilant Biosys Ltd.

“…Programme was effective. Interesting examples were quoted which helped in easy understanding…”

- Amara Raja Skill Development Centre

“…Programme was excellent and very useful…”

- TVS Training Services

“…Programme was very good and insightful. Summering the points at the end of the programme was very good…”

- Toyota Industries Engine India Pvt. Ltd.

• Programme was very useful, very interesting, very good, to-the-point and excellent.
• I liked the insights regarding Communication Skills with practical examples. I liked the visuals and narration in the programme.
• The Power Point Presentation was very excellent, too very good, very interesting, very informative, very useful, impactful (for registering the concept) and effective.
• The examples supported to understand (the concept) effectively.

- Rotary Dist. 3191 & 3192

• The ideas you gave regarding communication techniques is unforgettable.
• Programme was extremely super, wonderful, excellent, very effective, very useful, much needed, really very good, very interesting, very informative and knowledgeable.
• Training methods were great. They were clear and concise with very useful points.
• I have learned many things about communication. Programme gave best exposure and learning to us.
• The explanations touched our mind and heart. This programme is much needed for our professional life.
• PPTs were great, extremely informative, very creative, excellent, exclusively prepared, totally useful, very appealing, with full of information, really very good, very nice, well organized and effective.
• The points were taught very well. Topics are very much connected to our life. Keep up your good work continuously. It will help many people like me.
• Training was well balanced with theory and practicals. The situation-oriented videos shown in the programme were very good. Programme made me make self-evaluation in depth.
• I will change my attitude (due to the programme). Very good learning from the programme.
• Programme was very useful, very good, good experience, interactive and very nice.
• Detailed explanation given about the topic was very nice.
• Programme was work-related and was very good.
• PPTs were excellent, very good and very precise.
• Explanations were very excellent.
• This Training Programme will change my way of thinking. I understood the new inputs from the programme. I got ideas to change my further life.
• My knowledge has improved after the programme. I learnt so many positive things.
• I learnt how to change the way we look at things and problems.

- Tokai Rika Minda India Pvt. Ltd.

• Programme was awesome, super, wonderful, the bestest, very effective, excellent, very useful, very beautiful, very inspirational, very motivating, really very good, very interactive, joyful, wonderful and lively.
• Trainer is a very knowledgeable person. The examples given were very interesting. I felt very good in the programme.
• The aspects you told in the Training Programme are very important. The way of speaking by the faculty inspired me. I really liked the way she explained the concepts.
• Trainer taught us with beautiful examples. She was very friendly while communicating with us. The programme gave confidence to speak with others.
• I have gained a lot of information in this Training Programme. I loved all the activities in the programme.

- Employees of M/s. Pierian Services Pvt. Ltd.

• Training Programme was amazing. After attending this training, I felt very active.
• Programme was mind-blowing.
• This is the best Training Programme I have attended. I will follow your words and ideas in my life.
• Excellent Trainer. I shall praise Lord to shower lots of blessings on the trainer.
• Training engaged the participants throughout. Programme was wonderful.
• Everything in the programme was perfect.
• Programme made my day beautiful as I learnt many important topics. We need more trainings like this.
• Everything was the best in the Training Programme. It was a fabulous programme.
• Programme was excellent, very effective, very different, very informative, very interesting, very helpful, interactive, really very good, very important, very good, educative, thoughtful, practical and lively.
• Trainer was very good, very pleasant and friendly. He co-ordinated with every single person in the programme.
• Programme was an excellent experience. We learnt many new things.
• Programme was an eye opener about so many mistakes we commit in our daily activities.
• Not even for a single minute, the programme was boring. I suggest this type of training be provided at least three times a year and extended to sub staff and housekeeping staff.
• Everything was clear in the programme. I am completely satisfied. Programme was very well conducted with apt anecdotes and examples.
• Training was so interesting because of the interactions. It helped me change my written and spoken communication.
• Programme was fully packed with contents.
• Programme was fantastic. Each and every point was powerful and knowledgeable.
• PPTs were excellent, crystal clear, very thoughtful, very creative, very informative, very important, well prepared, meaningful, apt, effective, relevant, detailed, neat, crisp and to-the-point.
• Programme was a great experience. It was top level. I felt very good. Everything was the best.
• This programme will change my entire life. You are the best motivator. The energy was life-changing.
• This is the best programme to face life’s challenges.
• Each and every word in the programme was very deep. Sir gave excellent examples.
• I am proud to be a part of this programme. It made a strong impression on me and gave great education.
• This Training Programme is not only motivational but life changing.
• It was a lifetime opportunity. I am feeling very happy.
• PPTs were inspiring, completely good, connected to heart, to-the-point, effective, knowledgeable, and relatable to life.
• It was a very great motivational programme. I enjoyed every word. I got more confidence.
• Programme was conducted positively with many live examples. Much needed for career growth.
• It was a great programme in my life. Wonderful experience.
• Programme had many live examples. I got highly motivated.
• Sir showed how to overcome problems even in difficulties.
• Please conduct this kind of training more often. Thanks to CKC Management and Ms. Meghana.
• Training was excellent, useful, informative, effective, and interactive.
• Trainer was professional, knowledgeable and friendly.
• I had a great experience improving both spoken and written English.
• Programme taught how to talk, write, read, understand and react in day-to-day sales.
• Programme helped understand how to communicate with customers clearly and correctly.
• We learnt many things we didn’t know.
• PPTs were extremely good, informative, clear, crisp and to-the-point.
• These trainings help us gain confidence in client communication.
• Trainer explained everything sip by sip. Examples made learning easier.
• Training was well aligned from basics to advanced.
• Programme covered reading, writing, and communication skills.
• Ms. Meghana has in-depth knowledge and delivers it clearly with examples.
• PPTs were informative, well-structured, nicely organised and supported with visuals.
• Presentations were detailed and helped point out our mistakes.
• I learned grammar, vocabulary and communication skills.
• PowerPoint Presentations are memorable.
• Ms. Meghana was polite and engaging till the end.
• Many thanks to Mr. Aswatha Ramaiah and Meghana for their efforts.
• Programme was educative, spontaneous, well organised and crisp.
• PPTs visually helped us note and remember in future.
• We need 15 more hours of this training.
• Programme is useful to upgrade business communication.
• Conduct this training every 6 months or annually.
• It helped in identifying and correcting our mistakes.
• Training boosts our confidence to write emails and letters.
• Continue your energy and knowledge sharing.
• I truly enjoyed and learnt a lot.
• Timings were well planned and effective.
• Sessions were effective, helpful, informative, and clear.
• Teaching method was simple and easy to understand.
• Programme taught us mistakes we make in daily work.
• English classes were thought-provoking and empowering.
• Presentations were clear, well-designed and visible.
• I liked letter drafting, sentence formation and paragraph writing.
• Left Brain and Right Brain concept was interesting.
• Sessions refreshed our memory.
• Reminded us of school days.
• Brainstorming activities were great.
• The trainer's communication was very good.
• A must-attend programme for anyone wanting improvement.
• Trainer is a master in conducting training programmes.
• One of the best programmes. Gave many life-improving ideas.
• Programme was memorable, effective, enthusiastic and interactive.
• PPTs were unique, clear, educative, crisp, and highly relevant.
• All topics were very well communicated.
• Management principles will help improve productivity.
• Topics were excellent and really helpful.

- C. Krishniah Chetty & Sons Pvt. Ltd.

• The way the trainer he explained and kept the audience captive was amazing.
• Programme was great.
• Programme was really very effective, very useful, very practical, really very good, very interesting, informative, engaging, relatable, interactive and important.
• The pictorial representation in the PPTs were really catchy.
• We learnt a lot from the programme.
• Programme helped to find answers to my problems.
• Detailed explanations with practical examples and demonstration were given in the programme.
• PPTs were memorable, very crisp, very clear, really very good, captivating, really nice, nicely prepared, straight forward, precise and very detailed.
• The examples given were very good and really relatable.

- GR8 Global Services India