Written Communication

Soft Skills

Written Communication is a reflection of one’s personality.  If the written communication is not clear and complete, it leads to lot of confusions, interpersonal  conflicts and problems in an organization.  An effective written communication creates a good impression on the mind of the reader.  The recipient can take immediate and appropriate action if the written communication (received by him) is relevant, brief, clear and complete.  This Training Programme gives practical guidelines for writing effective communication like e-mails, business letters etc.

Course Contents:

  1. Advantages and disadvantages of written communication as compared to verbal communication
  2. Preparation to be done before sending written communication
  3. Collecting the required data, statistics and other information before sending written communication
  4. Structuring and layout of Written Communication
  5. Vocabulary building
  6. Use of appropriate words in Written Communication
  7. Sentence formations
  8. Importance of correct grammar – tenses, voices (active and passive voice), adjectives, etc.,
  9. Politeness in Written Communication
  10. Clarity and precision in Written Communication
  11. Use of optimum number of words in sentence
  12. Use of effective verbs, polite words and clarity in Written Communication
  13. Balancing between firmness and politeness, tack and fact, precision and warmth, concise and descriptive
  14. Common errors to be avoided in Written Communication like e-mails, reports, etc.,
  15. Avoiding redundant words in Written Communication
  16. Importance of correct spellings in Written Communication
  17. Paragraphing based on the topic, theme, etc.,
  18. Use of proper punctuation in Written Communication
  19. Use of capitals, bullets, italics at appropriate places
  20. Use of visuals in Written Communication – graphs, charts, visuals, pictures, etc.,
  21. How to fill in documents and records correctly
  22. Sending clear and effective e-mails
  23. Report writing
  24. Written communication etiquette
  25. Psychological aspects involved in understanding the mindset of the receiver of Written Communication
  26. Importance of the sender of communication putting himself in the position of receiver of communication to avoid any communication gaps and misinterpretations
  27. Writing status reports on projects and assignments
  28. How to request, refuse (Politely), explain in Written Communication
  29. Editing and revising the Written Communication before forwarding
  • Effective training techniques
  • Participative and interactive programme
  • Average Rating given by the participants: +9
  • Contents can be customized to your needs