Communication Skills

Soft Skills

Communication is a very essential skill to be developed by the employees.  Many of the organizational problems of low quality of work, interdepartmental misunderstandings/conflicts, confusions, lack of clarity etc. are due to improper communication between employees, between departments, between superiors and sub-ordinates, etc.  The communication gaps and barriers add to the problem further aggrevating the situation.  This training programmes gives inputs on the clarity of expression, body language, listening skills, focus on the listener and such other psycho-emotive factors to make the employee communicate effectively.

Course Contents:


  • Communication cycle – communicator, means, message and the listener
  • Guidelines for effective interpersonal communication – preparation, clarity of thought, clarity of expression, catching attention of listener, positivism in communication, eye contact, precision, language, pace of communication, pausing, making communication relevant and interesting, giving examples and illustrations, sequencing and structuring the communication
  • Cross cultural communication
  • Importance of voice – audibility, tone, accent, modulation and quality of voice
  • Creating a good first impression in communication, establishing rapport
  • Communication gaps/barriers and how to avoid them
  • Open – ended questions, closed questions, leading questions – their application in interpersonal communication
  • Listening – importance of listening, guidelines for effective listening, barriers for listening and how to avoid them. Types of listening – selective listening, active listening and empathetic listening
  • Communication over telephone
  • Psychological and emotional factors involved in the communication – application of right and left hemispheres of brain to render communication an effective intellect-emotive complex
  • Importance of internal communication i.e., communicating within oneself, communicating to oneself the positive and empowering beliefs and words; its impact on behavior and attitude; how the internal communication can be effectively used for positive mental attitude
  • Communication in teams – empathy, win-win communication, respecting other’s views and opinions, keeping calm and cool, being objective and logical, summarizing, use of feelings in group communication, collective decision taking, consensus, participative communication


  • Importance of body gestures and postures in communication
  • Use of appropriate gestures in a given situation
  • Interpreting other’s gestures and moderating the communication based on this non-verbal feedback
  • Territorial zones and their implication in communication


  • Advantages and disadvantages of written communication as compared to verbal communication
  • Preparation to be done before sending written communication
  • Collecting the required data, statistics and other information before sending written communication
  • Structuring and layout of Written Communication
  • Vocabulary building
  • Use of appropriate words in Written Communication
  • Sentence formations
  • Importance of correct grammar – tenses, voices (active and passive voice), adjectives, etc.,
  • Politeness in Written Communication
  • Clarity and precision in Written Communication
  • Use of optimum number of words in sentence
  • Use of effective verbs, polite words and clarity in Written Communication
  • Balancing between firmness and politeness, tack and fact, precision and warmth, concise and descriptive
  • Common errors to be avoided in Written Communication like e-mails, reports, etc.,
  • Avoiding redundant words in Written Communication
  • Importance of correct spellings in Written Communication
  • Paragraphing based on the topic, theme, etc.,
  • Use of proper punctuation in Written Communication
  • Use of capitals, bullets, italics at appropriate places
  • Use of visuals in Written Communication – graphs, charts, visuals, pictures, etc.,
  • How to fill in documents and records correctly
  • Sending clear and effective e-mails
  • Report writing
  • Written communication etiquette
  • Psychological aspects involved in understanding the mindset of the receiver of Written Communication
  • Importance of the sender of communication putting himself in the position of receiver of communication to avoid any communication gaps and misinterpretations
  • Writing status reports on projects and assignments
  • How to request, refuse (politely), explain in Written Communication
  • Editing and revising the Written Communication before forwarding
  • Effective training techniques
  • Participative and interactive programme
  • Average Rating given by the participants: +9
  • Contents can be customized to your needs